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Accessibility Statement

We are committed to ensuring our website is accessible to everyone.

Our Commitment

Diamor is committed to making our website accessible to all users, including those with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and continually work to improve the accessibility of our digital experience.

Measures We Take

  • Semantic HTML structure to support screen readers
  • Sufficient colour contrast ratios across all text and interactive elements
  • Keyboard navigability throughout the site
  • Descriptive alt text for all product images
  • Focus indicators visible on all interactive elements
  • Form labels and error messages are programmatically associated
  • No content relies solely on colour to convey meaning
  • Videos include captions where applicable

Known Limitations

While we strive for full accessibility, some areas of the website are still being improved:

  • Some older PDF documents may not be fully accessible. We are working to remediate these.
  • Certain third-party payment interfaces may have accessibility limitations outside our direct control.

We are actively working to address these limitations and welcome feedback to help us prioritise improvements.

Assistive Technology Compatibility

Our website has been tested with the following assistive technologies:

  • NVDA with Chrome (Windows)
  • VoiceOver with Safari (macOS and iOS)
  • TalkBack with Chrome (Android)

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you experience any accessibility barriers, please contact us:

  • Email: accessibility@diamor.com
  • Phone: +44 (0) 20 7946 0300
  • Response time: We aim to respond to accessibility queries within 2 business days

Formal Complaints

If you are not satisfied with our response, you may contact the Equality and Human Rights Commission (EHRC) if you are in Great Britain, or the Equality Commission for Northern Ireland (ECNI) if you are in Northern Ireland.

Assessment Approach

Diamor assessed the accessibility of this website by self-evaluation and periodic review by our development team. We conduct accessibility audits annually and following any significant redesign.

This statement was prepared in April 2026.

We Are Here to Help

If you need help using our website or would like information in an alternative format, please get in touch.